Thank you for choosing our silicone adult doll. We are committed to providing high-quality products and excellent customer service. Below is our refund and return policy, designed to ensure your satisfaction.
Refund conditions Product defects: If the silicone doll you received has obvious defects or damage (such as tearing, breaking), please contact us within 7 days after receiving the product and provide relevant photos so that we can verify and process the refund. Unsatisfactory products: If you are not satisfied with the product, you can apply for a refund within 7 days after receiving the product, but the product must remain unused and the packaging is intact. Return process Apply for a return: Please contact us through the customer service email, explain the reason for the return, and attach the order number. Our customer service will provide you with return instructions. Return address: According to the instructions provided by the customer service, send the product back to the designated address. Please ensure that the product is complete and undamaged. Refund processing Refund time: After receiving the returned product and confirming that it meets the refund conditions, we will process the refund within 7 working days. The refund will be returned through your original payment method. Shipping issues: If the return is due to product defects, we will bear the return shipping costs; if it is due to other reasons, the shipping costs will be borne by you. Special attention Hygiene policy: For hygiene and safety reasons, used silicone dolls cannot be returned. Please choose carefully before purchasing to ensure that it meets your needs. Privacy protection: We are committed to protecting your privacy during the return and refund process, and all information will be strictly confidential. If you have any questions, please feel free to contact our customer service team, we will serve you wholeheartedly. Thank you for your support and understanding!
